If you are in any way unsure of the fitment or
application of the item you are ordering, please contact
Customer Service for assistance before placing your
order.
"In Stock Orders "
The people of eFaucets.com work hard to process and
ship your "In Stock Order" quickly. We keep large
quantities of popular products in our warehouse to fill
your order fast. Because our business and order
processing system is automated, it's impossible to
change or cancel "In Stock Orders" once you place them. The
order may be on its way to you by the time we receive a cancellation request.
"In Stock Order" is defined as any Product or Order
that is available for shipment at the time an order is
placed.
Most "In Stock Orders" enter
the shipping process within 5 minutes after you place
your order both during the day or night and on weekends. Our
shipping department works 24 hours a day/7 days a week
to get orders shipped out as quickly as possible, so
unfortunately we are unable to stop "In Stock Orders"
from leaving our warehouse.
If you don't want an order, refer to our Return Policy
to find out how to return or exchange merchandise.
Back Orders
"Back Order" is defined as any Product or Order that
is not available for shipment at the time an order is
placed, but is available from the manufacturer or is in
route to our warehouse within a 30 day period from the
time an order is placed. If a product or Order is not
In-Stock at the time an order is placed, eFaucets.com
will "Back Order" the product(s) into our warehouse.
eFaucets.com incurs costs associated with sourcing,
preparing and packing your "Back Order" for shipment.
Therefore, once you have placed an order with a "Back
Ordered" item on it via the phone or the Internet and we
are able to successfully cancel your "Back Order", you
will be subject to a 15% Cancellation Fee.
If the "Back Order" has already shipped from the
manufacturer or our warehouse, please refer to our Return Policy
to find out how to return or exchange merchandise.
To request a cancellation of a "Back Order", please contact a customer service
representative by phone Monday-Friday 8am-5pm CST at 1-800-891-0896. *SPECIAL ORDERS CANNOT BE CANCELLED BY
EMAIL OR VOICEMAIL.
If we are able to stop a "Back Order" from being
shipped, an order cancellation request will take approximately 24-48 hours to
confirm with the warehouse or manufacturer. This is to ensure that the order doesn't
ship from either our warehouse or the manufacturer's
warehouse. An email will be sent to the customer
confirming the cancellation was successful and that a
refund (less 15% Cancellation Fee) was issued. A
"Back Order" will not be considered cancelled until a
confirmation email has been sent to the customer.
This entire process can take 24-48 hours.
Custom or Special Orders
"Custom or Special Order" is defined as any product
or Order that is not available for shipment at the time
an order is placed for a period longer than 30 days from
the time the order is placed.
"Custom or Special Order" items from the manufacturer are
Non-Returnable. However, you may be able to cancel the
"Custom or Special Order without incurring any penalties if it has not been
shipped from by the manufacturer or from our warehouse.
To request a cancellation of a "Custom or Special
Order", please contact a customer service
representative by phone Monday-Friday 8am-5pm CST at 1-800-891-0896. *SPECIAL ORDERS CANNOT BE CANCELLED BY
EMAIL OR VOICEMAIL. If the "Custom or Special
Order" has
already shipped from the manufacturer or our warehouse,
please refer to our Return Policy
to find out how to return or exchange merchandise.
If we are able to stop a "Custom or Special Order"
from being shipped, an order cancellation request will take approximately 24-48 hours to
confirm with the warehouse or manufacturer. This is to ensure that the order doesn't
ship from either our warehouse or the manufacturer's
warehouse. An email will be sent to the customer
confirming the cancellation was successful and that a
Full Refund was issued. A "Custom or Special Order" will not be considered cancelled until a
confirmation email has been sent to the customer.
This entire process can take 24-48 hours.
Delivery Refusal
*Please Note:
Orders that are REFUSED AT DELIVERY will be accessed a
20% Restocking Fee plus a 20% Handling fee, since the
return will have to be located in our warehouse without
the required RGA#.
If you don't want an order, refer to our Return Policy
to find out how to return or exchange merchandise.
Refusing delivery of an order will only delay a refund.
Add/Remove Items to an Existing Order
If you need to add to an existing order,
please call us at 1-800-891-0896 or
E-mail Us, to determine whether your order can be
modified.
Most "In Stock Orders" enter
the shipping process within 5 minutes after you place
your order both during the day or night and on weekends. Our
shipping department works 24 hours a day/7 days a week
to get orders shipped out as quickly as possible, so
unfortunately we are not always able to add/remove items
from an existing order.
Why Such a Strict Cancellation Policy?
Simple. Your order is sent to our warehouse or the manufacturer as quickly as possible to ensure prompt delivery. Once the order has transmitted to our warehouse or the manufacturer, it's impossible to stop the shipment. Please note that any unused item can be returned within 30 days of receipt of shipment.
View our
Return Policy for
more information. |
