It is important that you inspect your shipment thoroughly
before accepting and signing for your merchandise; after you
sign for the merchandise you are responsible for filing all
claims with the shipper. Do not assume that your product is
not damaged just because the box and packaging is intact.
You must check for both internal and external damage before
you accept delivery. If you notice your product is damaged,
refuse the package and note the damage on the bill of
lading. Please call our customer service department
immediately at 1-800-891-0896 and inform us of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.
Obvious or Concealed Freight Damage
If you receive a shipment from an order that you placed with eFaucets.com with obvious
or concealed freight damage,
refuse the shipment and note the damage on the bill of
lading. We will then order and ship a replacement for you.
We will charge you for the replacement at the originally
quoted price and credit you upon the return of the original.
If you sign for the shipment without reporting any damage you are responsible for
all damages and must make any claims with the shipper. Please
make sure that you inspect all packages before you sign for
If you fail to report concealed or obvious freight damage to the carrier prior
to signing for the shipment, neither neither you or we have any recourse.
Do you have questions?
Can't find what you're looking for?
We have one of the largest selections of Kitchen and Bathroom fixtures available
on the web! If you have any questions or can't find a product, please call one of our friendly Customer Service Representatives Toll-Free at 1-800-891-0896
from 7 a.m. to 9 p.m. Mon-Fri and also from 9 a.m. to 9 p.m. Sat & Sun (CST). Or, send us a Customer Service Request »