At eImprovement.com, LLC we believe that our employees are the Company's most
valued asset. It is critical to our future that we continue to
attract, develop and retain the best employees in the e-commerce
industry. We search for talented individuals who share our values
while offering new perspectives and creativity generated from diverse
experiences and interests.
eImprovement.com offers the freedom of a startup with the stability of a profitable and
growing company. eImprovement.com strives to create an exciting, challenging and rewarding work
environment that allows our employees to flourish. We believe in hard
work and a fun atmosphere. We even offer a casual dress work
environment which helps bolster productivity and creativity.
Active Positions: Updated 3/03/13
Due to an overwhelming increase in sales this past year, we
currently have several positions available in our corporate
headquarters located in Racine, WI. We are seeking qualified
candidates for the following position
Service Representative (2-6)
eFaucets.com is pleased to offer:
- An exciting opportunity for growth
- Great culture and amazing perks.
- Opportunity for advancement
- Fun work environment
- Performance incentives
If you are interested in a career in the fast paced home
improvement and e-commerce industry, please respond to our
eImprovement.com, LLC is an equal opportunity employer
Customer Service Representative – Racine, WI
Part-time or Full-Time - Hourly
- $12.00 to Start. Depending on Experience Level.
The Customer Service Department is a critical part of eImprovement.com’
mission to deliver Expert, Timely, and Professional customer service
to all eImprovement.com’ customers.
accommodate our increased call volume, we are
currently looking for 6-20 Customer Service
Representatives for our eFaucets.com e-commerce division.
a fun and fast-paced environment, this position requires heavy phone
and email communication with customers, utilizing a wide variety of
software tools to navigate customer accounts, research and review
policies and communicate effective solutions.
To assist customers with sales
Answer incoming customer emails using our CRM
To place orders over the internet
To answer incoming phones, check voicemail,
make outgoing calls
To use our order management system to check orders, customer
inquiries, research credit card charges.
Demonstrates clear and polite written and oral
Escalates customer issues appropriately and
correctly. Demonstrates timely, accurate, and professional
Maintains a positive and professional demeanor
and portrays the company in a positive light.
Demonstrates knowledge and use of departmental
resources, policies, and procedures.
Answers messages in authorized email queues as
directed by Customer Service Manager.
Understands and correctly uses Customer Service
Maintains acceptable call lengths and email
handle time, while remaining friendly and informative.
Maintains productivity (currently measured in
Contacts Per Hour - CPH) at or above published standard for skill
Creatively problem solves and troubleshoots
All contacts should meet eImprovement.com
expectations for quality.
Logs in on time; logs out not before end of
Utilizes multi-line phone to conduct daily
Actively seeks solutions and identifies trends to
appropriate personnel while including possible solutions or
Demonstrates appropriate sense of urgency for
email response times and phone service levels.
All other duties as assigned.
High School Diploma or equivalent a minimum.
Previous experience with Customer Service
Basic computer & internet/email knowledge
Knowledge & Skills
Excellent Internet navigation skills
Proficiency in Microsoft Outlook and working
knowledge of MS Office applications.
Experience working in a high volume processing
environment and consistently meeting company performance
Proficient keyboarding/typing skills
Previous Home Improvement Center
experience a plus.
If any of
these sound like the job for you, please email your resume to
Please send your resume in Microsoft Word for Windows, HTML, or plain
text formats. Gateway, MAT, UW Parkside,
UW Madison, UW Milwaukee and UW Marquette students
please submit class schedules for Fall/Spring/Summer semesters.
The eFaucets Team