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 Product Availability

Availability of Items
How long will it take for my
order to arrive?
 
 
Out of Stock Items
 
 
 

Customer Support

Having trouble finding
the answers to your
questions? Email Us
or call us Toll-Free at
1-800-891-0896
 
   Availability of Items

We typically have 97% of our products available for immediate shipment at any given time. As a result, online orders received by 3 p.m. Central Time are usually processed the same business day. Orders received after 3 p.m. are usually processed the next business day.

 
 
   How long will it take for my order to arrive?

To estimate your order's arrival day, consider the chart below:

  • UPS - Standard Ground     3-7 Business days
  • UPS - 2nd Day Air            2 Business days
  • UPS - Overnight                1 Business day
 
 
   Out of Stock Items

On rare occasions, after you click "Proceed to Checkout," or complete your transaction, an item you purchased may actually be out of stock. This happens either if inventory for that item was very low when you began to shop and a customer (or customers) ahead of you in Checkout bought it first, or if the item was a best seller, and demand for it quickly exceeded our inventory.

If an item in your order is out-of-stock or backordered, it will be shipped as soon as it becomes available.  This ship-date can range anywhere from a 2-3 days to 3-4 weeks depending on the manufacturer. 

If an item you purchased is out of stock and must be specially ordered from the manufacturer your credit card will be charged for the full amount of the order. This transaction is considered a deposit for the special-order items.

 

Do you have questions?

Can't find what you're looking for?  We have one of the largest selections of Kitchen and Bathroom fixtures available on the web!  If you have any questions or can't find a product, please call one of our friendly Customer Service Representatives Toll-Free at 1-800-891-0896 from 7 a.m. to 9 p.m. Mon-Fri and also from 9 a.m. to 9 p.m. Sat & Sun (CST). Or, send us a Customer Service Request »