eFaucets.com is committed to making your shopping experience as pleasurable as possible.  That's why we make Buying easy with 30 Day Returns and up to 60 Days to Exchange!

30 Day Return Period

• Merchandise that has not been removed from its original packaging.
• Merchandise that was not shipped correctly or was mispacked.
• Merchandise that has not been installed.
• Defective Merchandise
• Merchandise that is being returned within the 30 day return period.

  Defective merchandise must be exchanged for the same product.

60 Day Exchange Period

• Defective Merchandise
• Merchandise that is the wrong color, size or style.
• Merchandise that was ordered incorrectly.
• Merchandise that was not shipped correctly or was mispacked.
• Merchandise that has not been installed.
• Merchandise that is being exchanged within the 60 day exchange period.
• Merchandise that is of equal or greater value.

 No Restocking Fees on all exchanges.  Order must be of equal or greater value.
 Defective Merchandise must be exchanged for the same product.

• 30 Day Returns - Within 30 days of receipt of your shipment, you may return any (non-special order) Faucet, Fixture, Accessory or part in its original packaging and in 100% Saleable condition for a full refund, less shipping charges and a restocking fee.
• 60 Day Exchanges - Within 60 days of receipt of your shipment, you may exchange any (non-special order) Faucet, Fixture, Accessory or Part in its original packaging and in 100% Saleable condition for a replacement product of equal or greater value, less shipping charges (We'll refund the original shipping cost if the return is a result of our error).
Enjoy No Restocking Fees on all exchanges!! Replacement order must be of equal or greater value.

eFaucets.com reserves the right to refuse any returns that are not returned according to the guidelines set. To obtain credit, returned product returns must:

1. Have a valid RGA# number.
2. Have ALL original packaging
3. Not have packaging that is written on or defaced in any way.
4. Be sent back to the correct warehouse.

It is suggested that you repack product in larger box to avoid damage in shipping

• No products will be accepted for return more than 30 days after date of purchase. No exceptions. Manufacturer will not accept returns past this date.
• Special order items cannot be returned once they have been shipped.
• We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to eFaucets.com, then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
• Please note that we are only able to process returns and refunds  for items purchased from eFaucets.com.
• All discontinued items and colors are non-refundable or returnable.
• We do not issue store credit. Items can be returned for a refund minus restocking fees and shipping charges.
• All returns must be over $15 in total value. Any return for less than $15 will not be permitted.
•  Products returned as defective which are found not to be defective are subject to a 20% handling charge.
•  If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
• If a customer returns a product to us without an RGA number or without setting up a return with us first, the return will be subject to an additional 20% restocking fee.
• If a customer refuses goods that were to be delivered to them without going through our return process, then the customer will be responsible for all return shipping charges including original shipping fees.  eFaucets.com will also charge a 15% Restocking Fee and treat the refused shipment as a General Return.

Refused Orders

• If a customer refuses goods that were to be delivered to them without going through our return process to receive an RGA# and Return Authorization, then the customer will be responsible for all return shipping charges including original shipping fees.  eFaucets.com will also charge a 20% Handling Fee to cover it's costs with additional processing of the order and treat the refused shipment as a General Return with Restocking Fees.

Items that are Non-Returnable

• Merchandise with shrink wrap that is missing or torn.
• Merchandise that is used or shows signs of installation.
• Special Order Merchandise
• Discontinued Merchandise
• Parts or Replacement Parts
• Products $15 or less in value.

Restocking Fees

• A 15% restocking fee will be charged on all returned merchandise where a replacement is not requested.  Defective Merchandise is not subject to Restocking Fees, so long as the defective merchandise is exchanged for a replacement.  15% Restocking fee applies to all Non Danze and Non Grohe merchandise.
• A 20% restocking fee will be charged on all returned Grohe, Danze and Blanco merchandise, where a replacement is not requested..  Defective Grohe, Danze or Blanco Merchandise is not subject to Restocking Fees, so long as the defective merchandise is exchanged for a replacement.

Reasons For Restocking Fee

• Warehouse & Administrative costs associated with processing & handling a return.
• Re-Boxing of Merchandise
• Repair of packaging that is defaced with writing, marker or tape.
• Products that have missing parts, instructions or packaging materials.
• Torn or ripped manufacturer boxes.
• Scratched or damaged merchandise.
• Cost of putting merchandise back on the shelf and adding to inventory levels

To return any product you must obtain a RGA # (Return Goods Authorization #).  To obtain an RGA # and return instructions, please call our customer service department at 1-800-891-0896.  Requests for returns are generally processed within 2-4 business days and you will receive return instructions along with your RGA #.

You can expect a refund in the same form of payment originally used for purchase within approximately 7-10  business days of our receiving your return.  However, Refunds can take up to 30 business days if there is no RGA# on the box, parts missing or defective merchandise.  All returns and exchanges will be credited less restocking and shipping costs.  Our credit department processes returns and issues credit once a week and if your item isn't received by that time it will not be processed until the following week.  If you have not received a credit and it as been longer than 30 days, please give our Customer Service Department a call at 1-800-891-0896.

If you are shipped a different product than you ordered, please Email Us or call us at 1-800-891-0896 within 48 hours of receiving the product. We will provide an RGA # and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product freight free of charge.

To ensure a hassle free return, please follow these steps:

1. Call our customer service department at 1-800-891-0896 and setup a return.
2. Allow 1-3 days for the RGA # and return instructions to be emailed to you.
3. Follow the general return instructions in the email we send you and ship the package back via UPS or USPS.  It is advised that you obtain a tracking number, receipt, or confirmation of your shipment.  eFaucets.com is not responsible for any lost shipments that were not insured by the customer.
4. Send your return back to our warehouse for processing.
5. Please allow 3-7 business days, depending on what shipping method you select, for the return to be received back at our warehouse.
6. Once the return is received back at our warehouse, please allow 7-21 business days for our credit department to issue a refund less restocking fees and shipping costs.

To ensure a hassle free defective exchange, please follow these steps:

1. Call our customer service department at 1-800-891-0896 and setup a defective exchange.  Be clear and concise when describing defects or damages.
2. Our warehouse will ship you out a replacement the same day.
3. Place order for new products either online or with a customer service representative.
4. Replacement will be shipped out the via the same shipping method as the original order.
5. Allow 1-3 business days for the RGA # and return instructions for the defective product to be emailed to you.
6. Follow the defective exchange instructions in the email we send you.
7. Once the return is received back at our warehouse, please allow 7-21 business days for our credit department to issue a refund less restocking fees and shipping costs.
8. Any defective products that are not sent back to our warehouse for processing will be billed to the customer's account.