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eFaucets.com is committed to making your
shopping experience as pleasurable as possible.
That's why we make Buying easy with
30 Day Returns and up to
60 Days to Exchange!
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30 Day Return Period
- Merchandise that has not been removed from its
original packaging.
- Merchandise that was not shipped correctly or
was mispacked.
- Merchandise that has not been installed.
- Defective Merchandise
- Merchandise that is being returned within the
30 day return period.
Defective merchandise must be exchanged
for the same product.
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60 Day Exchange Period
- Defective Merchandise
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Merchandise that is the wrong color, size or style.
- Merchandise that was ordered incorrectly.
- Merchandise that was not shipped correctly or was mispacked.
- Merchandise that has not been installed.
- Merchandise that is being exchanged within the
60 day exchange period.
- Merchandise that is of equal or greater value.
No Restocking Fees on all exchanges.
Order must be of equal or greater value. Defective Merchandise must be exchanged for the same
product.
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- 30 Day Returns - Within 30 days of receipt of
your shipment, you may return any
(non-special order) Faucet, Fixture, Accessory or part in its
original packaging and in 100% Saleable condition for a full
refund, less shipping charges and a restocking fee.
- 60 Day
Exchanges - Within 60 days of receipt of
your shipment, you may exchange any
(non-special order) Faucet, Fixture, Accessory or
Part in
its original packaging and in 100% Saleable condition
for a replacement product of equal or greater
value, less shipping charges
(We'll refund the
original shipping cost if the return is a result
of our error).
Enjoy No Restocking Fees on
all exchanges!! Replacement order
must be of equal or greater value.
eFaucets.com reserves the right to refuse any returns that
are not returned according to the guidelines set. To obtain
credit, returned product
returns must:
- Have a valid RGA# number.
- Have ALL original packaging
- Not have packaging that is
written
on or defaced in any way.
- Be sent back to the correct
warehouse.
It is suggested that you
repack product in larger box to avoid damage in shipping
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- No products will be accepted for return more than
30 days
after date of purchase. No exceptions. Manufacturer will not accept returns past this date.
- Special order items cannot be
returned once they have been shipped.
- We are not able to accept returns on damaged merchandise that was not
inspected by the customer at the time of original
delivery and not reported or claimed within 48 hours
of receipt. If a customer signs for a delivery and
does not report any damage to the shipping company or
to eFaucets.com, then it is the customer's
responsibility to file a claim with the shipping
company to recoup any damages.
- Please note that we are only able to process
returns and refunds for items purchased from
eFaucets.com.
- All discontinued items and colors are non-refundable or returnable.
- We do not issue store credit. Items can be returned for a refund minus restocking
fees and shipping charges.
- All returns must be over $15 in total value. Any return for less than $15 will not be permitted.
- Products returned as defective which are found not to be defective are subject
to a 20% handling charge.
- If a customer sends back a non-returnable item, no credit will be issued for the return of
the product. The customer will be responsible for shipping charges going back to
the customer.
- If a customer returns
a product to us without an RGA number or without
setting up a return with us first, the
return will be subject to an additional 20%
restocking fee.
- If a customer refuses goods that were to be delivered to
them without going through our
return process, then the customer will be responsible for all return shipping
charges including original shipping fees. eFaucets.com will also charge
a 15% Restocking Fee and treat the refused
shipment as a General Return.
Refused Orders
- If a customer refuses goods that were to be delivered to
them without going through our
return process to receive an RGA# and Return Authorization, then the customer will be responsible for all return shipping
charges including original shipping fees. eFaucets.com will also charge
a 20% Handling Fee to cover it's costs with
additional processing of the order and treat the refused
shipment as a General Return with Restocking
Fees.
Items that are Non-Returnable
- Merchandise with shrink wrap that is missing or torn.
- Merchandise that is used or shows signs of installation.
- Special Order Merchandise
- Discontinued Merchandise
- Parts or Replacement Parts
- Products $15 or less in value.
Restocking Fees
- A 15% restocking fee will be charged on all
returned merchandise where a replacement is not
requested.
Defective Merchandise is not subject to
Restocking Fees, so long as the defective merchandise is exchanged for
a replacement. 15% Restocking fee applies
to all Non Danze and Non Grohe merchandise.
- A 20% restocking fee will be charged on all
returned Grohe, Danze and Blanco merchandise,
where a replacement is not requested.. Defective
Grohe, Danze or Blanco Merchandise is not subject to
Restocking Fees, so long as the defective merchandise is exchanged for
a replacement.
Reasons For Restocking Fee
- Warehouse & Administrative costs associated with
processing & handling a return.
- Re-Boxing of Merchandise
- Repair of packaging that is defaced with writing, marker or tape.
- Products that have missing parts, instructions or
packaging materials.
- Torn or ripped manufacturer boxes.
- Scratched or damaged merchandise.
- Cost of putting merchandise back on the shelf and adding
to inventory levels
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To return any product you must obtain a RGA # (Return Goods Authorization #). To
obtain an RGA # and return instructions, please call our customer service department at 1-800-891-0896. Requests for returns are generally
processed within 2-4 business days and you will receive return instructions along with your RGA
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You can expect a refund in the same
form of payment originally used for purchase within
approximately 7-10 business days of our receiving your return.
However, Refunds can take up to 30 business days if there is
no RGA# on the box, parts missing or defective merchandise. All returns and
exchanges will be credited less restocking and shipping costs.
Our credit
department processes returns and issues credit once a week and if your item
isn't received by that time it will not be processed until
the following week. If you have not received a credit
and it as been longer than 30 days, please give our Customer
Service Department a call at 1-800-891-0896. |
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If you are shipped a different product than you ordered, please
Email Us or call
us at 1-800-891-0896 within 48 hours of receiving the product. We will provide an RGA
# and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product freight free of charge. |
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To ensure a hassle free return,
please follow these steps:
- Call our customer service department at
1-800-891-0896 and setup a return.
- Allow 1-3 days for the RGA # and return instructions to
be emailed to you.
- Follow the general return instructions in the email we
send you and ship the package back via UPS or USPS. It
is advised that you obtain a tracking number, receipt, or
confirmation of your shipment. eFaucets.com is not
responsible for any lost shipments that were not insured by
the customer.
- Send your return back to our warehouse for processing.
- Please allow 3-7 business days, depending on what
shipping method you select, for the return to be received
back at our warehouse.
- Once the return is received back at our warehouse,
please allow 7-21 business days for our credit department to
issue a refund less restocking fees and shipping costs.
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To ensure a hassle free defective
exchange,
please follow these steps:
- Call our customer service department at
1-800-891-0896 and setup a
defective exchange. Be clear and concise when describing defects or damages.
- Our warehouse will ship you out a replacement the same
day.
- Place order for new products either online or with a
customer service representative.
- Replacement will be shipped out the via the same
shipping method as the original order.
- Allow 1-3 business days for the RGA # and return instructions
for the defective product to
be emailed to you.
- Follow the defective exchange instructions in the email
we send you.
- Once the return is received back at our warehouse,
please allow 7-21 business days for our credit department to
issue a refund less restocking fees and shipping costs.
- Any defective products that are not sent back to our
warehouse for processing will be billed to the customer's
account.
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