Due to the high cost of handling special orders, we must initiate a special order policy concerning items that are not in stock.

Please understand that when we special order an item from a manufacturer they charge us a special order fee and shipping charges for that item. The manufacturer also will not accept the item back from eFaucets.com, so the following policy must be enforced.

eFaucets.com is a distributor for several manufacturers for Kitchen and Bathroom Faucets, Fixtures and accessories. It is impossible for us to stock every item available. To help defray these increased costs and still provide a satisfactory service to our valued customers, we have set the following policy for ALL special orders:

Definition:
Special Orders are defined as items that are Special Order from the Manufacturer, Non-Stock items, New products, Unavailable New Releases, and all Pre-Orders.

1. If an item you ordered is not in stock, you will receive an email letting you know that the item you ordered is in fact not in stock and has to be special ordered on your behalf.
2. If an item listed on our website is out of stock or listed as "Special Order" or "Call or e-Mail for Availability" or must be specially ordered from the manufacturer or alternative source, your credit card will be charged for the full amount of the order and the product or order will be secured for you directly from the manufacturer.
3. All Special Order items require a refundable 100% (one hundred percent) deposit. The deposit for the special-order items is fully refundable if you choose to cancel your order before the special order item has been shipped  confirmed from the manufacturer or from our warehouse.
4. "Shipped" or "Shipped Confirmed" means that product or order has entered the shipping process in the warehouse or has physically left the warehouse.
5. If the product or order has been shipped form the manufacturer or from our warehouse then it can not be canceled.
6. Because we have no way to control the shipment form the manufacturers, we can not be held responsible for late shipments. Most special take an extra 3-5 weeks to receive.

When you place a special order you will be given approximate lead-times and availability.  These lead-times are only estimates and can not be guaranteed.  Some special order items can take up to 8 weeks for delivery, but most take between 3-5 weeks. We will keep you updated and advise you if we expect that your order may be delayed over the anticipated time frame.  If the item you requested is out of our reach or can not be found, we will also try to inform you of this as soon as possible. 

If a special order item is sent back to us without notification, a 35% restocking fee will apply.  Special order cancellations must be done within three business days of your order date and will be accepted as long as the order has not been shipped from the manufacturer or from our warehouse. This must be done via phone at 1-800-891-0896. Cancellations left on voicemail or email will not be accepted

 *All Special orders must be prepaid before we can order them for you.

Note:
eFaucets.com does stock every item shown in the online catalog; if in doubt about availability of products, please call 1-800-891-0896.

Your cooperation and understanding on this matter is greatly appreciated.

Do you have questions?
Can't find what you're looking for?  We have one of the largest selections of Kitchen and Bathroom fixtures available on the web!  If you have any questions or can't find a product, please call one of our friendly Customer Service Representatives Toll-Free at 1-800-891-0896 from 8 a.m. to 5 p.m. (CST), 5 days a week.  Or, send us a customer service request.