Free Ground Shipping on orders over $35!*  Learn More »
|
|
|
Menu

Careers at eFaucets.com

Come grow with us! We're looking for the best and the brightest to join our team at eFaucets.com, where you can truly have an impact on helping shoppers improve their lives by helping them remodel the spaces where they live, work and play. We want you to contribute to our growth through your creativity, previous experience and interests. In return, we'll offer you a dynamic environment where you'll work with some of the best in the business as well as a casual dress code to bolster your productivity and creativity.

Available Opportunities:

eCommerce Order Support Specialist

We are looking for an enthusiastic Order Support team member to help us deliver exceptional service for all orders placed online, including fraud detection, order processing, returns, and credits.

The successful candidate will have a passion for serving customers through their daily work, a love for collaboration, and a drive for excellence.

The Order Support Specialist performs a wide variety of activities to ensure orders placed on eFaucets.com flow into and out of our warehouses and suppliers.

This role will be responsible for processing orders, including fraud reviews, customer follow-ups, returns processing, credit reviews, credit refunds, and related processes; as well as addressing shipping (small parcel & freight) issues. Our team of 10 specialists share these job functions and ate or help with the other functions as needed.

This position reports to the Order Operations Manager.

Main Tasks and Responsibilities

  • Process new orders from the eFaucets.com online order management system. Based on category and inventory, manage the sourcing of those orders (internal fulfillment, supplier direct, or third party) so that margin is optimized; manage changing orders when needed.
  • Process all types of returns: General, defective, damaged. Ensure that processes are in place for timely warehouse feedback, including resolution and communication to the customer.
  • Process customer credits and chargebacks; keep customer complaints at zero and satisfaction at 100%. Address escalated complaints immediately.
  • Manage the workflow of customer cancellations, ensuring they are addressed immediately.
  • Process and handle freight issues, including freight and small parcel claims and bill of lading processing instructions to suppliers

Education and Experience

The ideal candidate must thrive in a very fast-paced entrepreneurial culture by effectively managing the high volume of orders and returns, while at the same time rallying with the department to provide excellent customer service and care for each order.

  • A proactive problem-solver and process-improver
  • Comfortable in building and maintaining relationships across the company
  • Able to drive forward multiple priorities simultaneously
  • Proficient with MS Excel
  • Strong written and verbal communication skills
  • Maintain strong relationships with vendor warehouses and team members

You can expect eFaucets.com to offer:

  • A beautiful office is in Pleasant Prairie, WI, a few minutes from I-94 near the Wisconsin/Illinois border
  • Paid training;
  • An hourly wage commensurate with experience and the opportunity to earn more through commissions tied to targeted sales goals;
  • A full benefits package for full-time employees that includes medical, dental and vision coverage as well as paid vacation;
  • A dress code that veers more toward the business side of casual - we expect you to look the part when you come to work; and
  • The opportunity for you to have a direct impact on the growth and success of eFaucets.com by contributing ideas through an open-door policy with company leaders.

Please put eCommerce Order Support Specialist in the subject line of your email and submit your materials for consideration to leigh@eimprovement.com.

Desktop Support Technician

Provide first-line support for PC-related problems by answering questions or resolving computer-related problems in person, via telephone or from a remote location; provide assistance in the operation of end-user computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems; install new hardware and software; review, monitor and upgrade existing systems; determine user specifications for hardware and software; and train users on software and hardware needs.

Main Tasks and Responsibilities

  • Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
  • Resolve computer problems, and give guidance on appropriate action/solutions
  • Offer computer desktop support in accordance with established policies and procedures
  • Hardware repairs with the appropriate vendors
  • Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
  • Be in contact regularly and effectively with ticket submitters
  • Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals − 2+ years of desktop support or other related experience
  • Ability to write reports, business correspondence, user instructions, and procedure manuals
  • Imaging experience
  • Microsoft Windows Server 2008 experience preferred
  • Proficiency in Active Directory

Core Competencies for Success

  • You do what you love!
  • Be ready to get hands-on with all aspects of the daily needs
  • Exceptional organizational skills
  • You thrive in a fast-paced environment
  • Solution centric; think outside of the box
  • Collaboration: Team player
  • Build trust across the organization by being a good listener and inclusively soliciting input
  • You are open to new and innovative solutions
  • You love working with people

Education and Experience

  • Associates Degree in Computer Science or related discipline preferred
  • 1-2 years of related experience Desktop Support role preferred
  • Comp TIA A+ Certification preferred
  • Microsoft MCITP: Windows 7 Enterprise Desktop Support Technician Certification preferred
  • Microsoft Office Specialist (MOS) Certification preferred

You can expect eFaucets.com to offer:

  • A beautiful office is in Pleasant Prairie, WI, a few minutes from I-94 near the Wisconsin/Illinois border
  • Paid training;
  • An hourly wage commensurate with experience and the opportunity to earn more through commissions tied to targeted sales goals;
  • A full benefits package for full-time employees that includes medical, dental and vision coverage as well as paid vacation;
  • A dress code that veers more toward the business side of casual - we expect you to look the part when you come to work; and
  • The opportunity for you to have a direct impact on the growth and success of eFaucets.com by contributing ideas through an open-door policy with company leaders.

Please put Desktop Support Technician in the subject line of your email and submit your materials for consideration to sean.hayes@eimprovement.com.

Customer Service Representative

As a Customer Service Representative, you will have the opportunity to help our customers post-sale, resolving issues and answering questions about a myriad of topics like product installation, delivery status, part replacement, etc.

If you are compassionate, creative and able to multi-task, then you'll fit right in with our team at eFaucets.com, a leading online retailer of high-quality kitchen and bath faucets and fixtures from top manufacturers like Kohler, Delta, Moen and more.

eFaucets.com gives customers a showroom experience at affordable prices featuring high-quality, high-end fixtures and products. We provide consistent, top-notch customer service with real people who go through weeks of extensive training to transform them into experts who can answer almost any question

Main Tasks and Responsibilities

  • Multi-task like a pro! You have to be organized because we reach out to our manufacturers when our customers call to confirm orders, get tracking and shipping data. You'll need to be professional and efficient while researching information and providing answers from multiple data points.
  • Team players are essential! eFaucets.com is a growing, dynamic business, and we work together to be sure every customer receives world-class service.
  • Work a rotating or set weekend shift based on business needs
  • Partnering with operations, internal warehouse, and vendor warehouse teams
  • Collaborating and supporting Customer Service Representatives

Education and Experience

  • This person must thrive in a very fast-paced entrepreneurial culture while delivering the highest level of service
  • High School Diploma or G.E.D. minimum, degree preferred.
  • Some customer service experience is preferred; however, we are committed to training the right individuals for our organization!
  • Excellent verbal / phone communication skills
  • An assertive personality, high energy level and resilient character
  • A high level of integrity in all business dealings
  • Strong time management and organization skills
  • Ability to alternate sitting and standing throughout an eight-hour period, and sometimes longer. Standing workstations are available.
  • Ability to use a computer keyboard and computer screen
  • Ability to use a telephone headset and telephone system
  • Ability to handle stressful customer interactions via telephone and email
  • Ability to perform all above-mentioned duties with or without accommodations

You can expect eFaucets.com to offer:

  • A beautiful office is in Pleasant Prairie, WI, a few minutes from I-94 near the Wisconsin/Illinois border
  • Paid training;
  • An hourly wage commensurate with experience and the opportunity to earn more through commissions tied to targeted sales goals;
  • A full benefits package for full-time employees that includes medical, dental and vision coverage as well as paid vacation;
  • A dress code that veers more toward the business side of casual - we expect you to look the part when you come to work; and
  • The opportunity for you to have a direct impact on the growth and success of eFaucets.com by contributing ideas through an open-door policy with company leaders.

Please put Customer Service Representitive in the subject line of your email and submit your materials for consideration to mikefox@eimprovement.com.

Customer Sales Agent

Do your family and friends come to you with design dilemmas like how they can mix metal finishes in their kitchen or to ask if blue really does go with anything? Are you constantly re-arranging your furniture and finding great pieces you just know will fit your style?

If you are the go-to guru of interior design for your family and friends, then you'll fit right in with our team at eFaucets.com, a leading online retailer of everything anyone could ever need for almost every room in the house; from faucets to sinks to vanities to bathtubs, furniture, lighting and accessories.

In our fast-paced, dedicated call center, you will field questions from customers across the country who have browsed our website but still need some guidance. One shopper may need your help coordinating her new vanity cabinet with a top and mirror while another may need you to lead them to the kitchen faucet and sink that will add exactly the right amount of sparkle to their kitchen.

eFaucets.com gives customers a showroom experience at affordable prices featuring high-quality, high-end fixtures and products, and we provide consistent, top-notch customer service with real people who go through weeks of extensive training to turn them into experts who can answer almost any question.

We expect you to have:

  • A high school diploma or the equivalent;
  • Comfort with and knowledge of how to use computer programs like Microsoft Office, email, and the Internet;
  • Excellent oral and written communication skills;
  • A professional demeanor with the ability to handle every call you answer and find a solution for every customer;
  • The ability to think on your feet in a fast-paced environment where calls can come fast and furious;
  • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order; and
  • Have a passion for helping people improve their lives through remodeling and refreshing their homes.

You can expect eFaucets.com to offer:

  • Paid training;
  • An hourly wage commensurate with experience and the opportunity to earn more through commissions tied to targeted sales goals;
  • A full benefits package for full-time employees that includes medical, dental and vision coverage as well as paid vacation;
  • A dress code that veers more toward the business side of casual - we expect you to look the part when you come to work; and
  • The opportunity for you to have a direct impact on the growth and success of eFaucets.com by contributing ideas through an open-door policy with company leaders.

Please put Customer Sales Agent in the subject line of your email and submit your materials for consideration to mikefox@eimprovement.com.

eFaucets.com Senior Analyst

We live in a data-driven world, and the nowhere is that more apparent than at an ecommerce company. eFaucets.com is a growing online retailer of kitchen and bath faucets, fixtures and lighting, and we are looking for a quick-witted senior analyst who can help steer us toward even greater success.

As a member of the Pricing & Analytics team, you will play an important role in executing the long-term strategy for the planning, analytics and reporting functions within the organization. You will also leverage your analytic skills with the ability to build strong relationships across company departments and conduct clickstream analysis to determine high engagement and conversion rates.

This is a great opportunity for someone who enjoys being challenged by a fast-paced environment and the need to use both intuition and analytics to make decisions that have both short- and long-term impact. More, you'll help plan and measure the effectiveness of marketing promotions and campaigns to analyze performance and have a say in driving business performance, understanding and improvement.

What eFaucets.com expects from you:

  • Bachelor's degree or higher in business, mathematics/statistics, social science research, economics, engineering, quantitative marketing or equivalent work experience
  • 4+ years' experience with an online retailer or in eCommerce
  • 2-3 years of experience with web analytics, preferably Google Analytics. Experience with Google Tag Manager a plus
  • Experience with A/B testing methodology & solid foundation in statistics preferred
  • Understanding of eCommerce, online merchandising (forecasts, inventory management, open to buy, etc.), marketing (SEO, affiliates, email marketing, retargeting, display advertising, etc.), systems and content management
  • Capable of analyzing KPIs and making recommendations for change as they pertain to sales, events, promotions, outbound communications, user generated content, marketing initiatives and site performance
  • Demonstrated ability to work independently as well as cross functionally with a team to execute tasks and projects and achieve desired results
  • Must be organized, detail-oriented and possess strong problem solving skills
  • Ability to multi-task and work in a fast-paced environment
  • Proficient with MS Excel and PowerPoint
  • Strong written and verbal communication skills

What you can expect from eFaucets.com:

  • Great compensation package, including competitive pay, Medical/Rx, Dental, Vision Plan, Flex Spending Account, Sick Leave, Paid Vacation, Short Term Disability, Life, 401(k), Retirement Cash Account Plan, Employee Assistant Program
  • Casual work environment
  • An "A" team across departments filled with talented individuals like yourself who work hard and take their jobs seriously but never themselves
  • Location: We are currently located in Pleasant Prairie, WI, with active plans to open a new technology/marketing location just a few minutes from I-94
  • Limited travel to vendors, tradeshows and other meetings
  • eImprovement is an Equal Employment Opportunity Employer and is a drug-free workplace

Please put 'Senior Analyst' in the subject line of your email and submit your materials for consideration to adam.winn@eimprovement.com.

Equal Opportunity and Diversity

eImprovement.com firmly believes in equal employment opportunity for all and the importance of each employee as an individual. It is the policy of eImprovement.com that there will be no discrimination against any employee or applicant for employment on the basis of race, color, religion, creed, national origin, citizenship, marital status, gender, age, sexual orientation, veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. The policy pertains to all personnel-related activities including hiring, work schedules, promotions, demotions, transfers, advertising, terminations, compensation, benefits, and training. A strong commitment by each employee is necessary to ensure equal employment opportunity for all.