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Expert Fixture Advice

Careers at eFaucets.com

Come grow with us! We're looking for the best and the brightest to join our team at eFaucets.com, where you can truly have an impact on helping shoppers improve their lives by helping them remodel the spaces where they live, work and play. We want you to contribute to our growth through your creativity, previous experience and interests. In return, we'll offer you a dynamic environment where you'll work with some of the best in the business as well as a casual dress code to bolster your productivity and creativity.

Available Opportunities:

eFaucets.com eCommerce Merchandising/Brand Manager

eFaucets.com has an exciting opportunity for a team player who knows how to establish and maintain meaningful connections with the brands he/she represents and really owns every aspect of the relationship: product sourcing; merchandising and marketing strategies; driving results; diving into analytics; and meet deadlines for deliverables.

As the successful brand manager candidate, you will grow your brands, have an understanding of business with experience in ecommerce and/or CPG brand management; love analytics and information you glean from data; enjoy collaboration but are perfectly capable of working on your own; and have a passion for helping people improve their lives through home improvement.

eFaucets.com brand managers are responsible for:

  • Managing a portfolio of brands, accountable for driving their revenue and gross margin goals
  • Strategic (lead annual negotiations, partnership goals, and annual plans) and tactical (weekly updates, day-to-day operations) relationships with the brand/supplier
  • Analyze competition, performance, and other data to strategize revenue and profit growth opportunities for brand categories and products
  • Identify merchandising opportunities for brand(s), plan promotions for marketing and call center programs with brand(s) and other eFaucets.com teams
  • Advance brand product expansion, including identifying selection gaps, prioritizing new line items and identifying complementary products
  • Acquire data and assets from vendor to facilitate eFaucets.com marketing efforts
  • Contribute to marketing team brand strategy, promotion efforts and analysis to develop effective customer experiences across the web, call center and all marketing channels
  • Other duties as they arise

What eFaucets.com expects from you:

  • Bachelor's degree or higher in business, mathematics/statistics, social science research, economics, engineering, quantitative marketing or equivalent work experience
  • A self-starter with a passion for analytics
  • Comfortable owning and driving undefined/ambiguous projects
  • A proactive problem-solver
  • Comfortable building and maintaining relationships across the company
  • Able to drive forward multiple priorities simultaneously
  • Proficient with MS Excel and PowerPoint
  • Experience with or interest in learning SQL a must
  • Strong written and verbal communication skills
  • Have the ability to summarize data and provide implications based on relevant qualitative and quantitative information
  • Execute deliverables in a timely manner, function well under pressure, understand the bigger picture and contribute to the overall success of the team
  • Maintain strong relationships with brand executives and team members

What you can expect from eFaucets.com:

  • Great compensation package, including competitive pay, Medical/Rx, Dental, Vision Plan, Flex Spending Account, Sick Leave, Paid Vacation, Short Term Disability, Life, 401(k), Retirement Cash Account Plan, Employee Assistant Program
  • Casual work environment
  • An "A" team across departments filled with talented individuals like yourself who work hard and take their jobs seriously but never themselves
  • Location: We are currently located in Racine, WI, with active plans to open a new technology/marketing location just a few minutes from I-94
  • Limited travel to vendors, tradeshows and other meetings
  • eImprovement is an Equal Employment Opportunity Employer and is a drug-free workplace

Please put 'Merchandising/Brand Manager' in the subject line of your email and submit your materials for consideration to kristenfox@eimprovement.com.

Live Chat Representative

If you are the go-to guru of interior design for your family and friends, then you'll fit right in with our team at eFaucets.com, a leading online retailer of everything anyone could ever need for almost every room in their house; from faucets to sinks to vanities to bathtubs, furniture, lighting and accessories.

In our fast-paced customer service center, you will need to effectively field multiple email and chat questions simultaneously from customers across the country who have browsed our website but still need some guidance finding the perfect faucet or fixture for their home.

eFaucets.com gives customers a showroom experience at affordable prices featuring high-quality, high-end fixtures and products. We provide consistent, top-notch customer service with real people who go through weeks of extensive training to transform them into experts who can answer almost any question.

We expect you to have:

  • A high school diploma or the equivalent;
  • Comfort with and knowledge of how to use Microsoft Office, email, etc.;
  • Excellent oral and written communication skills;
  • An unerring attention to detail;
  • The ability to multi-task answering numerous chats and navigating smoothly between chat and email;
  • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer;
  • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious;
  • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order; and
  • Have a passion for helping people improve their lives through remodeling and refreshing their homes.

You can expect eFaucets.com to offer:

  • Paid training;
  • A full benefits package for full-time employees that includes medical, dental and vision coverage as well as vacation;
  • A dress code that veers more toward the business side of casual - we expect you to look the part when you come to work; and
  • The opportunity for you to have a direct impact on the growth and success of eFaucets.com by contributing ideas through an open-door policy with company leaders.

Please put 'Live Chat Representative' in the subject line of your email and submit your materials for consideration to kristenfox@eimprovement.com.

Content Management Specialist

When you shop online, you depend on product descriptions to make an informed decision; significant details like size, color, material and installation options all factor into whether or not you click the "Add to Cart" button. At eFaucets.com, our Content Management Specialists are on the front line of the customer experience; they provide vital product information about our faucets and fixtures so shoppers can make their remodeling dreams come true.

Your primary responsibility will entail high-volume product data entry from manufacturers found either in product catalogs, on spreadsheets, on vendor websites or all of the above. In our fast-paced e-commerce office you will need to be an expert at time management so daily tasks are easily balanced with special projects; exhibit attention to detail; and have the ability to complete tasks with few or zero errors under minimal supervision.

eFaucets.com gives customers a showroom experience at affordable prices featuring high-quality, high-end fixtures and products. We pride ourselves on exceptional customer experiences that begin with the product details that can make or break a buying decision.

We expect you to have:

  • A high school diploma or the equivalent;
  • Comfort with and knowledge of how to use computer programs like Microsoft Office - especially Excel - email, and the Internet;
  • An eye for detail, organization and efficiency;
  • Excellent oral and written communication skills;
  • The ability to take initiative and dig for information from vendor websites when necessary to be sure product details are comprehensive;
  • The ability to work independently while still functioning as an engaged member of the team;
  • A sense of humor because we take our jobs seriously but not necessarily ourselves;
  • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they shop eFaucets.com; and
  • Have a passion for helping people improve their lives through remodeling and refreshing their homes.

You can expect eFaucets.com to offer:

  • Paid training;
  • An hourly wage commensurate with experience;
  • A full benefits package for full-time employees that includes medical, dental and vision coverage as well as paid vacation;
  • A casual dress code; and
  • The opportunity for you to have a direct impact on the growth and success of eFaucets.com by contributing ideas through an open-door policy with company leaders.

Please put 'Content Management Specialist' in the subject line of your email and submit your materials for consideration to kristenfox@eimprovement.com.

Customer Service Representative

Do your family and friends come to you with design dilemmas like how they can mix metal finishes in their kitchen or to ask if blue really does go with anything? Are you constantly re-arranging your furniture and finding great pieces you just know will fit your style?

If so, you'll fit right in with the team at eFaucets.com, a leading online retailer of everything anyone could ever need for almost every room in their house; from faucets to sinks to vanities to bathtubs, furniture, lighting and accessories.

Our customer service agents are highly-trained experts who field questions from customers across the country about product availability; if a kitchen sink comes in the size they need; and how they can be sure they have the right parts for their new shower. In short, eFaucets.com customer service agents are superheroes, and they have the capes to prove it!

We expect you to have:

  • A high school diploma or the equivalent;
  • Comfort with and knowledge of how to use computer programs like Microsoft Office, email, and the Internet;
  • Excellent oral and written communication skills;
  • A professional demeanor with the ability to handle every call you answer and find a solution for every customer;
  • The ability to think on your feet in a fast-paced environment where calls can come fast and furious;
  • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order; and
  • Have a passion for helping people improve their lives through remodeling and refreshing their homes.

You can expect eFaucets.com to offer:

  • Paid training;
  • An hourly wage commensurate with;
  • A full benefits package for full-time employees that includes medical, dental and vision coverage as well as vacation;
  • A dress code that veers more toward the business side of casual - we expect you to look the part when you come to work; and
  • The opportunity for you to have a direct impact on the growth and success of eFaucets.com by contributing ideas through an open-door policy with company leaders.

Please put 'Customer Service Representative' in the subject line of your email and submit your materials for consideration to kristenfox@eimprovement.com.

Customer Sales Agent

Do your family and friends come to you with design dilemmas like how they can mix metal finishes in their kitchen or to ask if blue really does go with anything? Are you constantly re-arranging your furniture and finding great pieces you just know will fit your style?

If you are the go-to guru of interior design for your family and friends, then you'll fit right in with our team at eFaucets.com, a leading online retailer of everything anyone could ever need for almost every room in the house; from faucets to sinks to vanities to bathtubs, furniture, lighting and accessories.

In our fast-paced, dedicated call center, you will field questions from customers across the country who have browsed our website but still need some guidance. One shopper may need your help coordinating her new vanity cabinet with a top and mirror while another may need you to lead them to the kitchen faucet and sink that will add exactly the right amount of sparkle to their kitchen.

eFaucets.com gives customers a showroom experience at affordable prices featuring high-quality, high-end fixtures and products, and we provide consistent, top-notch customer service with real people who go through weeks of extensive training to turn them into experts who can answer almost any question.

We expect you to have:

  • A high school diploma or the equivalent;
  • Comfort with and knowledge of how to use computer programs like Microsoft Office, email, and the Internet;
  • Excellent oral and written communication skills;
  • A professional demeanor with the ability to handle every call you answer and find a solution for every customer;
  • The ability to think on your feet in a fast-paced environment where calls can come fast and furious;
  • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order; and
  • Have a passion for helping people improve their lives through remodeling and refreshing their homes.

You can expect eFaucets.com to offer:

  • Paid training;
  • An hourly wage commensurate with experience and the opportunity to earn more through commissions tied to targeted sales goals;
  • A full benefits package for full-time employees that includes medical, dental and vision coverage as well as paid vacation;
  • A dress code that veers more toward the business side of casual - we expect you to look the part when you come to work; and
  • The opportunity for you to have a direct impact on the growth and success of eFaucets.com by contributing ideas through an open-door policy with company leaders.

Please put Customer Sales Agent in the subject line of your email and submit your materials for consideration to kristenfox@eimprovement.com.

eFaucets.com Senior Manager Merchandising

eFaucets.com is looking for a skilled online merchandiser to make sure our customers' shopping experience is consistently world class. As the Senior Merchandising Manager, we'll depend on you to drive category revenue growth and exceed our online customer experience metrics. This is a new position, so you'll work alone at first and then assemble a team of "A" players who can help define the vision for a differentiated online shopping experience for kitchen and bath products.

Keeping the customer's buying journey top-of-mind, you'll need to partner with internal teams - development, relationship marketing, performance marketing, brand management and others - to implement search and merchandising improvements to make eFaucets.com THE one-stop shop for kitchen and bathroom remodel projects.

The eFaucets.com senior merchandising manager is responsible for:

  • Drive exceptional shopping experience for key categories to improve search-to-cart performance and drive revenue growth
  • Deliver relevant cross-sell and up-sell strategies to increase lines per order and improve GP
  • Optimize assortment and determine which brands are needed to ensure coverage for good, better and best product options
  • Develop relevant product bundles to make the buying process easier for the customer and improve GP
  • Identify merchandising tool/solution opportunities such as visual attributes, selection guides, comparison shopping and partner with internal teams to prioritize and execute
  • Develop deep understanding of how customers shop and perform competitive analysis to inform merchandising strategies
  • Responsible for optimizing product data, visual merchandising, taxonomy, product/data attributes to enable easy shopping experience for the customer
  • Optimize onsite search experience for key categories for metrics (like search-to-cart, null search, search related CSAT, etc.)
  • Monitor onsite search activity to understand customer intent and make appropriate adjustments to improve search-to-cart metrics
  • Optimize search experience for null search results, discontinued/out of stock products
  • Leverage onsite search tool to boost and bury top performing and underperforming products
  • On an on-going basis, review and optimize the buying experience via A/B testing and leveraging web analytics tools

What eFaucets.com expects from you:

  • Bachelors degree in Statistics, Economics, Behavioral Psychology or Marketing.
  • 5-7 years of experience in online merchandising
  • Must be able to demonstrate understanding of customer shopping behavior and how it can influence merchandising approaches
  • Experience working with onsite search engines, recommendation/personalization engines and other merchandising solutions (A/B testing etc.)
  • Strong knowledge of Google Analytics skills (Google Certified or Google Individual Qualification preferred)
  • Applies analytical skills to understand root cause and diagnose problems and identify opportunities
  • Ability to develop strategic plans and ability to get hands dirty and execute
  • Excellent written and verbal communication skills.
  • Ability to interact successfully with cross-functional teams, handle multiple projects, and meet tight deadlines.

What you can expect from eFaucets.com:

  • Great compensation package, including competitive pay, Medical/Rx, Dental, Vision Plan, Flex Spending Account, Sick Leave, Paid Vacation, Short Term Disability, Life, 401(k), Retirement Cash Account Plan, Employee Assistant Program
  • Casual work environment
  • An "A" team across departments filled with talented individuals like yourself who work hard and take their jobs seriously but never themselves
  • Location: We are currently located in Racine, WI, with active plans to open a new technology/marketing location just a few minutes from I-94
  • Limited travel to vendors, tradeshows and other meetings
  • eImprovement is an Equal Employment Opportunity Employer and is a drug-free workplace

To apply for this job, please put "Senior Manager Merchandising Manager" is the subject line of your email and submit your materials for consideration to wesley.ward@eimprovement.com.

eFaucets.com Senior Analyst

We live in a data-driven world, and the nowhere is that more apparent than at an ecommerce company. eFaucets.com is a growing online retailer of kitchen and bath faucets, fixtures and lighting, and we are looking for a quick-witted senior analyst who can help steer us toward even greater success.

As a member of the Pricing & Analytics team, you will play an important role in executing the long-term strategy for the planning, analytics and reporting functions within the organization. You will also leverage your analytic skills with the ability to build strong relationships across company departments and conduct clickstream analysis to determine high engagement and conversion rates.

This is a great opportunity for someone who enjoys being challenged by a fast-paced environment and the need to use both intuition and analytics to make decisions that have both short- and long-term impact. More, you'll help plan and measure the effectiveness of marketing promotions and campaigns to analyze performance and have a say in driving business performance, understanding and improvement.

What eFaucets.com expects from you:

  • Bachelor's degree or higher in business, mathematics/statistics, social science research, economics, engineering, quantitative marketing or equivalent work experience
  • 4+ years' experience with an online retailer or in eCommerce
  • 2-3 years of experience with web analytics, preferably Google Analytics. Experience with Google Tag Manager a plus
  • Experience with A/B testing methodology & solid foundation in statistics preferred
  • Understanding of eCommerce, online merchandising (forecasts, inventory management, open to buy, etc.), marketing (SEO, affiliates, email marketing, retargeting, display advertising, etc.), systems and content management
  • Capable of analyzing KPIs and making recommendations for change as they pertain to sales, events, promotions, outbound communications, user generated content, marketing initiatives and site performance
  • Demonstrated ability to work independently as well as cross functionally with a team to execute tasks and projects and achieve desired results
  • Must be organized, detail-oriented and possess strong problem solving skills
  • Ability to multi-task and work in a fast-paced environment
  • Proficient with MS Excel and PowerPoint
  • Strong written and verbal communication skills

What you can expect from eFaucets.com:

  • Great compensation package, including competitive pay, Medical/Rx, Dental, Vision Plan, Flex Spending Account, Sick Leave, Paid Vacation, Short Term Disability, Life, 401(k), Retirement Cash Account Plan, Employee Assistant Program
  • Casual work environment
  • An "A" team across departments filled with talented individuals like yourself who work hard and take their jobs seriously but never themselves
  • Location: We are currently located in Racine, WI, with active plans to open a new technology/marketing location just a few minutes from I-94
  • Limited travel to vendors, tradeshows and other meetings
  • eImprovement is an Equal Employment Opportunity Employer and is a drug-free workplace

Please put 'Senior Analyst in the subject line of your email and submit your materials for consideration to kristenfox@eimprovement.com.

Equal Opportunity and Diversity

eImprovement.com firmly believes in equal employment opportunity for all and the importance of each employee as an individual. It is the policy of eImprovement.com that there will be no discrimination against any employee or applicant for employment on the basis of race, color, religion, creed, national origin, citizenship, marital status, gender, age, sexual orientation, veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. The policy pertains to all personnel-related activities including hiring, work schedules, promotions, demotions, transfers, advertising, terminations, compensation, benefits, and training. A strong commitment by each employee is necessary to ensure equal employment opportunity for all.