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Expert Fixture Advice

Return Policy

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Return Policy

We are committed to your complete satisfaction, and we know that sometimes your purchase might not work out as planned. So, for our Pro customers, we're offering a 60-return policy.

Residential customers have 30 days to return their purchase with NO restocking fee in most cases. We know that sometimes life gets busy, so we are happy to accommodate shoppers who might need a few extra days. Just give us a call at 1-800-891-0896 and we'll gladly help.

If you decide your purchase is not right for you for any reason, here's what you can do:

How to set up a return

  • Call us or email
  • Have your order number handy; it begins with the letter "S"
  • We will send you an email with a Return Goods Authorization (RGA) number and additional instructions

If your purchase arrives damaged or defective, please refuse delivery if you can and call us as soon as possible so we can help make it right.

Restocking Fee prides itself on hassle-free returns and charges ZERO restocking fee for most items. However, if we've prepared a custom order for you such as a made-to-order vanity or a specially plated faucet, then a 15% restocking fee will apply.

Sending items back

To make it easy for our team (and to save the world), we encourage customers to send us item(s) in the original condition and in the manufacturer's packaging. There are a few exceptions that cannot be returned:

  • Items that are assembled or modified in any way unless installed and found defective
  • Items listed as "Non-Returnable"
  • Hygiene products like toilet seats and cleansing seats that have been installed (eeks - we hope you can understand why we're including this point).

If the original shipping materials (the box and packaging) are in good condition, feel free to use them for your return. You'll need to place the manufacturer's box back inside the shipping box, and write your RGA on the shipping label to help us identify your package when it arrives at our warehouse.

Return Credit

Once we receive your return in our warehouse, we will issue a refund less shipping fees if we have paid for return shipping. You can expect your refund in 7 to 10 business days, but, remember, it can take up to 30 days to appear on your statement.