Due to the high cost of handling special orders, we
must initiate a special order policy concerning items
that are not in stock.
eFaucets.com is a distributor for 100's of
manufacturers for Kitchen and Bathroom Faucets, Fixtures,
and accessories. It is impossible for us to stock every
item available and do special order products for
customers. To help defray these increased costs and
still provide a satisfactory service to our valued
customers, we have set the following policy for ALL
Special Orders are defined as items that are Special
Order from the Manufacturer, Non-Stock items, New
products, Unavailable New Releases, Backorders and all Pre-Orders.
When you place a special order you will be given
approximate lead-times and availability. These
lead-times are only estimates and can not be guaranteed.
Some special order items can take up to 8 weeks for
delivery, but most take between 3-5 weeks. We will keep
you updated and advise you if we expect that your order
may be delayed over the anticipated time frame. If
the item you requested is out of our reach or can not be
found, we will also try to inform you of this as soon as
possible, so you can cancel the order for a Full Refund.
- If an item you ordered is not in stock, you will
receive an email letting you know that the item you
ordered is in fact not in stock and has to be
special ordered on your behalf. You can either
accept the lead-time and wait for the item/order to
ship or cancel the order for a Full refund within 7
- If an item listed on our website is out of stock
or listed as "Special Order" or "Call or e-Mail for
Availability" or "Backorder" or must be specially ordered from the
manufacturer or alternative source, your credit card
will be charged for the full amount of the order and
the product or order will be secured for you
directly from the manufacturer.
- All Special Order items require a refundable
100% (one hundred percent) deposit. The deposit for
the special-order items is fully refundable if you
choose to cancel your order before the special order
item has been shipped confirmed from the
manufacturer or from our warehouse.
- "Shipped" or "Shipped Confirmed" means that
product or order has entered the shipping process in
the warehouse or has physically left the warehouse.
the product or order has been shipped form the
manufacturer or from our warehouse and has entered the
shipping process, then it can not be
If a special order item is no longer wanted or you
are unable to wait for the order to ship, and it has not
entered the shipping process, you may cancel for a Full
Refund. This must be done via phone at 1-800-891-0896.