Due to the high cost of handling special orders, we must initiate a special order policy concerning items that are not in stock.
eFaucets.com is a distributor for 100's of manufacturers for Kitchen and Bathroom Faucets, Fixtures, Lighting and accessories. It is impossible for us to stock every item available and do special order products for customers. To help defray these increased costs and still provide a satisfactory service to our valued customers, we have set the following policy for ALL special orders:
Special Orders are defined as items that are Special Order from the Manufacturer, Non-Stock items, New products, Unavailable New Releases, Backorders and all Pre-Orders.
When you place a special order you will be given approximate lead-times and availability. These lead-times are only estimates and can not be guaranteed. Some special order items can take up to 8 weeks for delivery, but most take between 3-5 weeks. We will keep you updated and advise you if we expect that your order may be delayed over the anticipated time frame. If the item you requested is out of our reach or can not be found, we will also try to inform you of this as soon as possible, so you can cancel the order for a Full Refund.
If a special order item is no longer wanted or you are unable to wait for the order to ship, and it has not entered the shipping process, you may cancel for a Full Refund. This must be done via phone at 1-800-891-0896.